Support Center & Knowledge Base

Purchasing is simple and secure:

• Step 1: Browse our Products page and select your desired software
• Step 2: Click "Buy Now" and complete checkout via Stripe, PayPal, or Cryptocurrency
• Step 3: Receive instant access to your Client Portal with download links
• Step 4: Download, install, and activate using your license key

All purchases include lifetime updates and dedicated support access.

We accept multiple secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express via Stripe
• PayPal: Direct PayPal payments and PayPal Credit
• Cryptocurrency: Bitcoin, Ethereum, and major altcoins (final sale, no refunds)
• Bank Transfer: Available for enterprise purchases over $500

We offer a 14-day money-back guarantee on most products:

• Refund requests must be made within 14 days of purchase
• Software must not have been excessively used or deployed in production
• Cryptocurrency payments are non-refundable due to blockchain finality
• Custom development and consulting services are non-refundable

To request a refund, contact support through your Client Portal with your order details.

We provide multiple support channels:

• Client Portal: Submit tickets directly from your account dashboard
• Email: [email protected] (response within 24 hours)
• Knowledge Base: Browse this comprehensive documentation
• Priority Support: Available 24/7 for urgent production issues

When contacting support, please include your license key and detailed description of the issue.

Yes! We offer special pricing for:

• Volume Licenses: 10+ licenses receive 15% discount
• Enterprise: 50+ licenses receive 25% discount plus dedicated account manager
• Resellers: Partner program with wholesale pricing available
• Non-Profits: Educational institutions and charities receive special rates

Contact our sales team through the Client Portal for custom quotes.

Minimum system requirements:

• Operating System: Windows 10/11 (64-bit)
• Processor: Intel Core i3 or AMD equivalent (i5 recommended)
• RAM: 4GB minimum (8GB recommended)
• Storage: 500MB for installation + database space
• Display: 1366x768 minimum (touchscreen recommended for register mode)
• Database: SQLite (included) or SQL Server for multi-terminal

For multi-store deployments, a central server with SQL Server is recommended.

OmniPrime POS supports a wide range of retail hardware:

• Receipt Printers: Any ESC/POS compatible thermal printer (58mm and 80mm paper widths)
• Barcode Scanners: USB and Bluetooth scanners (keyboard wedge or serial)
• Cash Drawers: RJ11 printer-driven cash drawers
• Customer Displays: VFD and LCD pole displays
• Payment Terminals: Integration available for major payment processors
• Label Printers: Zebra and Brother label printers for price tags

OmniPrime supports bulk product import via CSV files:

• Go to Admin Panel → Products → Import
• Download the sample CSV template
• Fill in product details: SKU, Name, Price, Cost, Category, Tax Rate, Stock Quantity
• Upload the CSV file and map columns to fields
• Preview and confirm the import

You can also scan barcodes directly to add products one-by-one with auto-lookup from online databases.

Yes! OmniPrime supports multi-terminal deployments:

• Single Store: Install SQL Server on a main PC and connect other terminals to it
• Multi-Store: Use cloud sync to replicate data across locations
• Each terminal needs a separate license if operating as a point of sale
• Admin-only stations (reporting, inventory) can share the main license

Contact sales for multi-terminal licensing packages.

The built-in loyalty system helps retain customers:

• Points Accumulation: Customers earn points per dollar spent (configurable ratio)
• Redemption: Points can be redeemed for discounts at checkout
• Tier Levels: Create Bronze, Silver, Gold tiers with increasing benefits
• Purchase History: View complete transaction history per customer
• Birthday Rewards: Automatic birthday discount notifications

Customers can be registered via phone number or customer card.

Yes, OmniPrime is designed with offline-first architecture:

• All sales, inventory, and customer data is stored locally
• No internet connection required for day-to-day operations
• Optional cloud sync uploads data when connection is available
• Perfect for locations with unreliable internet

This is a major advantage over cloud-only POS systems that fail when internet goes down.

AikartX requires a PHP-capable hosting environment:

• PHP: 8.1 or higher
• MySQL: 8.0+ or MariaDB 10.4+
• Web Server: Apache or Nginx with mod_rewrite
• Node.js: 18+ (for building frontend assets)
• RAM: 2GB minimum (4GB recommended for production)
• Storage: 1GB + space for product images

We recommend VPS or cloud hosting for best performance. Shared hosting works but may have limitations.

Installation steps:

• Step 1: Upload files to your server via FTP or SSH
• Step 2: Create a MySQL database and user
• Step 3: Run composer install to install PHP dependencies
• Step 4: Copy .env.example to .env and configure database
• Step 5: Run php artisan migrate --seed to set up database
• Step 6: Run npm install && npm run build for frontend
• Step 7: Point your domain to the /public folder

Detailed documentation and video tutorials are included with your purchase.

AikartX includes verified integrations with:

• Stripe: Credit cards, Apple Pay, Google Pay
• PayPal: PayPal Checkout and PayPal Credit
• Razorpay: Popular in India for UPI, cards, and wallets
• Cash on Delivery: Built-in COD option
• Bank Transfer: Manual payment confirmation

Additional gateways can be added via the modular payment system.

AikartX handles complex product variations:

• Create unlimited attribute types (Size, Color, Material, etc.)
• Combine attributes into variant SKUs with individual pricing
• Each variant can have its own stock level and images
• Customers see a clean dropdown/swatch selector
• Inventory tracks each variant separately

Example: A T-Shirt can have Size (S/M/L/XL) × Color (Red/Blue/Black) = 12 variants.

Yes, AikartX is built with SEO best practices:

• Server-side rendering compatible for search engine crawlers
• Clean URLs with product/category slugs
• Auto-generated meta tags and Open Graph data
• Schema.org structured data for rich search results
• XML sitemap generation
• Image alt text management

The React frontend doesn't hurt SEO because the HTML is pre-rendered for crawlers.

Total Server Shield supports:

• Windows Server 2012 R2
• Windows Server 2016
• Windows Server 2019
• Windows Server 2022
• Windows 10/11 Pro (for RDP protection)

The software uses Windows Filtering Platform (WFP) for low-level firewall integration.

Total Server Shield uses intelligent detection:

• Monitors Windows Security Event Log for failed login events
• Tracks failed attempts per IP address
• After X failed attempts (configurable, default: 3), IP is blocked
• Creates Windows Firewall rule to drop all traffic from that IP
• Block duration is configurable (1 hour, 24 hours, permanent)

The blocking happens at the firewall level, so attackers can't even reach your services.

Geo-Fencing lets you block or allow entire countries:

• Enable "Allow List" mode: only specified countries can connect
• Enable "Block List" mode: specified countries are denied
• Uses MaxMind GeoIP database (updated monthly)
• Example: Allow only USA, UK, Canada for a US-based business

This dramatically reduces attack surface since most attacks originate from specific regions.

Never lock yourself out – always whitelist your IPs:

• Go to Settings → Whitelist
• Add your office IP address or IP range (CIDR notation supported)
• Add any VPN exit IPs you use
• Whitelisted IPs are never blocked, even with failed logins

Pro Tip: If you use dynamic IP, whitelist your VPN provider's IP range instead.

Total Server Shield works alongside existing security:

• Uses Windows Firewall which is already enabled on servers
• Creates rules with high priority that don't interfere with your existing rules
• Compatible with third-party firewalls like Glasswire
• Does not conflict with antivirus software

It's an additional layer, not a replacement for your existing security.

WatSender includes multiple anti-ban safety features:

• Human Typing Simulation: Messages are typed character-by-character like a real person
• Random Delays: Configurable pauses between messages (30-120 seconds recommended)
• Message Rotation: Use multiple message variants to avoid pattern detection
• Daily Limits: Set maximum messages per day to stay under radar
• Warm-up Mode: Start with small batches and gradually increase

Following best practices significantly reduces ban risk. Never spam cold contacts.

Connection is simple via QR code:

• Launch WatSender on your Windows PC
• A QR code appears on screen
• Open WhatsApp on your phone → Settings → Linked Devices
• Scan the QR code with your phone camera
• WatSender is now connected to your WhatsApp

Your phone must remain connected to the internet for the session to stay active.

Group Grabber extracts phone numbers from WhatsApp groups:

• You must be a member of the group (admin not required)
• Opens the group participant list and scrolls through it
• Extracts all visible phone numbers to a CSV file
• Numbers can then be used for marketing campaigns

Important: Only use numbers for legitimate business purposes with user consent. Spam is against WhatsApp ToS.

Create automated responses based on keywords:

• Define trigger keywords (e.g., "price", "menu", "hours")
• Set the automatic reply for each trigger
• Bot monitors incoming messages 24/7
• When a keyword is detected, reply is sent automatically
• Can send text, images, or documents as replies

Perfect for after-hours customer service or common inquiries.

Yes, WatSender supports rich media:

• Images: JPG, PNG (compressed for fast sending)
• Documents: PDF, Word, Excel files
• Videos: MP4 (under 16MB recommended)
• Captions: Add text message with media attachments

Media can be different for each recipient using variable placeholders.

Turbo MTA requires intermediate technical knowledge:

• Linux server administration (SSH, command line)
• DNS configuration (A records, MX, SPF, DKIM, DMARC)
• Basic networking (ports, firewalls)
• Understanding of email deliverability concepts

We provide detailed documentation and installation scripts. Professional installation service is available.

New IP addresses have no reputation with email providers:

• Sending too much too fast from a new IP = spam folder
• IP warming gradually builds reputation over 2-4 weeks
• Start with 100-500 emails/day, increase 20% daily
• Send to your most engaged recipients first
• Turbo MTA includes warming schedule presets

Proper warming is essential for inbox placement.

Turbo MTA distributes sending across multiple IPs:

• Configure a pool of sending IPs (order from your VPS provider)
• MTA rotates through IPs based on your policy
• If one IP is rate-limited, others continue sending
• Reputation is spread across the pool
• Configure IP-to-domain binding for brand separation

Most serious senders use 4-16 IPs depending on volume.

Turbo MTA is inspired by PowerMTA but more accessible:

Turbo MTA provides 90% of PowerMTA features at 1% of the cost.

ProfileHub offers more than just bio links:

ProfileHub is the all-in-one solution for digital identity management.

Each browser profile is completely isolated:

• Separate cookie jars – logging into Facebook in Profile A doesn't affect Profile B
• Unique browser fingerprint per profile
• Assign different proxy IPs to each profile
• Manage dozens of accounts without platforms detecting relation
• Sessions persist – stay logged in between uses

Essential for agencies managing multiple client accounts safely.

ProfileHub prioritizes your security:

• All session data stored locally on your machine
• No credentials sent to external servers
• Profiles are encrypted at rest
• Master password protection available

You maintain complete control over your data.

Agentic Starter provides a secure API:

• Generate an API key in WordPress Admin → Agentic → API Keys
• Give your AI agent the API documentation URL
• Agent sends JSON commands to endpoints like /wp-json/agentic/v1/colors
• Theme applies changes instantly
• Agent can create posts, change layouts, update menus via API calls

Essentially, AI can do everything a human would do in the WordPress admin.

Nearly everything is API-accessible:

• Colors: Primary, secondary, text, background colors
• Typography: Fonts, sizes, weights, line heights
• Layout: Header/footer visibility, sidebar position
• Menus: Add/remove/reorder menu items
• Content: Create/update posts, pages, custom post types
• Widgets: Add/configure sidebar widgets
• Settings: Site title, tagline, logo, favicon

Security is built-in:

• API requires secret key authentication
• Keys can be revoked at any time
• Rate limiting prevents abuse
• Actions are logged for audit
• IP whitelist option available

Only agents with your key can make changes.

Astra ERP includes 7 integrated modules:

• HRM: Payroll, attendance, leave management, employee records
• Manufacturing: Bill of Materials, production orders, cost estimation
• Sales: Quotations, sales orders, invoicing, returns
• Purchase: Purchase orders, vendor management, GRN
• Inventory: Stock tracking, multi-warehouse, reorder points
• Accounting: General ledger, accounts payable/receivable, reports
• CRM: Lead tracking, customer communication, sales pipeline

All modules share data – no manual re-entry or imports needed.

Astra ERP requirements:

• OS: Windows 10/11 (64-bit) for client
• Server: Windows Server 2016+ with SQL Server
• RAM: 8GB client, 16GB+ server
• Network: LAN for multi-user deployment

Single-user can run with SQLite without a server.

Yes, robust multi-warehouse support:

• Define unlimited warehouses/locations
• Track stock levels per warehouse
• Inter-warehouse transfers with documentation
• Reserve stock for specific orders
• Consolidated reporting across all locations

Yes, the HRM module integrates with biometric devices:

• Supports ZKTeco and similar fingerprint/face recognition devices
• Automatic attendance sync
• Late arrival and early departure tracking
• Overtime calculation
• Integration with payroll for accurate salary computation