ETI Pro Support
Write to support@multidigitaltools.com and include your Android version and what you were doing. Please do not email documents unless we ask for a specific file.
Common questions
How do I cancel my subscription?
Google Play > Payments & subscriptions > Subscriptions > ETI Pro > Cancel, or tap "Manage subscription" in the app's Settings. Your plan stays active until the end of the paid period.
I paid but my plan did not unlock.
Open Settings and tap "Restore purchases". If a payment is still pending with Google Play, the plan unlocks as soon as Google confirms it. If it still does not unlock, email us with the approximate time of purchase.
I changed phones or reinstalled the app.
Sign in to the same Google account on the new device, open ETI Pro and tap "Restore purchases" in Settings.
How do I get a refund?
Subscriptions are billed by Google Play, which handles refunds under its policy. Request one at Google Play > Order history, or email us and we will point you to the right steps.
Where are my files?
Results are kept in the app's private storage on your device (My files). Use Save to put a copy in a folder you choose, or Share to send it from the app. Uninstalling the app removes them.
Why can I not select text in a compressed PDF?
Compression re-saves each page as an image to reduce size, so text in the result cannot be selected. Keep the original if you need selectable text.
Which documents can be converted to PDF?
Plain text files and the text of DOCX files (Premium). Images, tables and layout in a DOCX are not preserved. OCR recognizes Latin-script text.
Is my data sent anywhere?
Documents are never uploaded. The only network use is confirming your subscription with Google Play. See the Privacy Policy.