17 — FAQ (master list)
Quick answers to the questions people ask most. (These are also the questions to mark up as schema.org FAQPage on the website for Google rich results.)
Getting started
Q: What is OmniPrime POS? A: A modern Windows point-of-sale for supermarkets and electronics shops — billing, barcode scanning, inventory, expiry tracking, electronics warranty, reports and accounting export.
Q: What is the default login?
A: Username admin, password admin123. Change it after first login.
Q: Do I need the internet? A: No. It runs fully offline on the till. Internet is only for emailing receipts or online accounting export.
Q: Is it hard to learn? A: No — most cashiers learn billing in minutes. Follow 00 — Quick Start.
Selling
Q: How do I make a sale? A: Open POS Terminal, scan items, click Pay, take payment, done. See 03 — POS sale.
Q: Can I give a discount? A: Yes — a percentage or a fixed amount, per line or per bill.
Q: Can one bill be paid part cash, part card? A: Yes — add multiple payments until the amount due is zero.
Q: Can I hold a bill and come back to it? A: Yes — Hold, serve others, then Retrieve. See 04 — Returns & holds.
Stock & products
Q: How do I add a product? A: Inventory → Add Product → fill name, barcode, price → Save. See 05 — Products.
Q: Can I import many products at once? A: Yes — use the Excel import template. See 06 — Stock receive.
Q: Does it warn me about low stock? A: Yes — low-stock items are flagged on the Inventory screen.
Expiry & warranty
Q: Can it track expiry dates? A: Yes — set an expiry date per product, get near-expiry alerts and an Expiry Report, and a warning before selling expired stock. See 07 — Expiry.
Q: Can it handle electronics warranties? A: Yes — capture serial/IMEI at sale and look up warranty later. It's optional (off by default). See 08 — Warranty.
Money & accounts
Q: Can I export to my accountant's software? A: Yes — Tally, QuickBooks, Zoho Books, or generic CSV. See 11 — Accounting export.
Q: How do I close the day? A: Run the day-end / Z-report from Reports. See 10 — Reports.
Setup & safety
Q: Can I have more than one till / branch? A: Yes — each till runs its own copy and you pick the Branch/Store at login.
Q: How do I add a cashier? A: Users & roles → Add user → set role/permissions. See 13 — Users & roles.
Q: How do I back up my data? A: See 14 — Backup & restore. Back up regularly.
Q: What PC do I need? A: Windows 10/11 64-bit, 4 GB RAM, 2 GB disk. See 16 — Requirements.
Q: Something went wrong — where do I look? A: 15 — Troubleshooting lists every common error with a fix.